Refund Policy

Return & Refund Policy
Effective Date: May 15, 2025

Unmanned Apparel is a brand owned and operated by Kelso Advisory Group LLC.

We offer returns or exchanges within 30 days of delivery. If 30 days have passed since your item was delivered, we unfortunately cannot offer a refund or exchange.

🧾 Return Eligibility

To qualify for a return:

The item must be unused, unwashed, and in the same condition it was received
Original packaging is required
A receipt or proof of purchase must be provided

Do not send returns directly to the manufacturer. Contact us first at ua@unmannedapparel.com for instructions.

🚫 Non-Returnable Items

Gift cards
Final sale or clearance items

⚠️ Partial Refunds (if applicable)

Partial refunds may be granted if:

Items are not in original condition
Items are damaged or missing parts not due to our error
Returns are requested after the 30-day window

💳 Refunds

Once your return is received and inspected, we’ll email you with the status of your refund. If approved, a refund will be issued to your original payment method within 5–7 business days.

⏳ Missing or Delayed Refunds

If you haven’t received your refund:

Re-check your bank account
Contact your credit card provider
Contact your bank (processing time may vary)

Still having issues? Reach out to ua@unmannedapparel.com.

🔄 Exchanges

We only replace items if they are defective or damaged. To request an exchange, email us at ua@unmannedapparel.com with photos of the issue.

🎁 Gifts

If the item was marked as a gift and shipped directly to you:

You’ll receive store credit once the return is processed
A gift card will be issued to your email

If the item was sent by the gift giver to themselves and then given to you:

The refund will be issued to the original purchaser

📦 Return Shipping

Return instructions will be provided by email.

Return shipping costs are the buyer’s responsibility
Shipping costs are non-refundable
If a refund is issued, return shipping may be deducted from the refund total

We recommend using a trackable shipping service and purchasing insurance if returning items valued over $75. We are not responsible for lost returns.