Refund Policy
Return & Refund Policy
Effective Date: May 15, 2025
Unmanned Apparel is a brand owned and operated by Kelso Advisory Group LLC.
We offer returns or exchanges within 30 days of delivery. If 30 days have passed since your item was delivered, we unfortunately cannot offer a refund or exchange.
🧾 Return Eligibility
To qualify for a return:
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The item must be unused, unwashed, and in the same condition it was received
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Original packaging is required
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A receipt or proof of purchase must be provided
Do not send returns directly to the manufacturer. Contact us first at ua@unmannedapparel.com for instructions.
🚫 Non-Returnable Items
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Gift cards
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Final sale or clearance items
⚠️ Partial Refunds (if applicable)
Partial refunds may be granted if:
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Items are not in original condition
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Items are damaged or missing parts not due to our error
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Returns are requested after the 30-day window
💳 Refunds
Once your return is received and inspected, we’ll email you with the status of your refund. If approved, a refund will be issued to your original payment method within 5–7 business days.
⏳ Missing or Delayed Refunds
If you haven’t received your refund:
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Re-check your bank account
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Contact your credit card provider
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Contact your bank (processing time may vary)
Still having issues? Reach out to ua@unmannedapparel.com.
🔄 Exchanges
We only replace items if they are defective or damaged. To request an exchange, email us at ua@unmannedapparel.com with photos of the issue.
🎁 Gifts
If the item was marked as a gift and shipped directly to you:
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You’ll receive store credit once the return is processed
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A gift card will be issued to your email
If the item was sent by the gift giver to themselves and then given to you:
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The refund will be issued to the original purchaser
📦 Return Shipping
Return instructions will be provided by email.
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Return shipping costs are the buyer’s responsibility
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Shipping costs are non-refundable
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If a refund is issued, return shipping may be deducted from the refund total
We recommend using a trackable shipping service and purchasing insurance if returning items valued over $75. We are not responsible for lost returns.
© 2025 Kelso Advisory Group LLC. All rights reserved. Unmanned Apparel is a registered brand under Kelso Advisory Group LLC.